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Not the way to do business

Postby Arkpony » Thu Sep 09, 2021 2:25 pm

On August 27 I order 2 tickets to the NT game this Saturday and asked the be mailed to me. I have yet to receive them 2 days before the game ( I am in Arkansas). I called the ticket office and got music. Finally a recording told me to leave a message and they would get back to me between 24 and 48 hours!! That, my friends, is not a good response.
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Re: Not the way to do business

Postby Water Pony » Thu Sep 09, 2021 2:36 pm

Good luck. Is "Will Call" an option?
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Re: Not the way to do business

Postby Arkpony » Thu Sep 09, 2021 2:41 pm

Update: after 4 calls I was able to finally speak to an “Alexandria” who had one the most unfriendly tones of voice I’ve encountered in awhile. I felt like she was thinking “Yeah? Whadda you want?!” Seriously! She transferred me to a much more friendly lady and my tickets will be left at “Will Call”.
All in all not a pleasant experience.
Long live Inez Perez!
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Re: Not the way to do business

Postby BUS » Thu Sep 09, 2021 3:06 pm

Is your bride coming with you or your son?

We are generally in the same spot but things have changed a bit. The spot has been shared withothers and there are a lot of people. We went out and bought more chairs as more people takes more seating.

Hugs.
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Re: Not the way to do business

Postby SMU_Alum11 » Thu Sep 09, 2021 3:06 pm

Arkpony wrote:Update: after 4 calls I was able to finally speak to an “Alexandria” who had one the most unfriendly tones of voice I’ve encountered in awhile. I felt like she was thinking “Yeah? Whadda you want?!” Seriously! She transferred me to a much more friendly lady and my tickets will be left at “Will Call”.
All in all not a pleasant experience.


How dare you make students work!
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Re: Not the way to do business

Postby DiamondM75 » Thu Sep 09, 2021 4:49 pm

I feel your pain. I have requested the ticket office to "mail" my tickets on 3 separate occasions.

Still don't have tickets.

I guess it is OK though, because I can not attend the games until sometime in late October or November.
Just send 'da money.
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Re: Not the way to do business

Postby Arkpony » Thu Sep 09, 2021 6:55 pm

BUS: yes the Colonel will accompany me!
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Re: Not the way to do business

Postby BUS » Fri Sep 10, 2021 7:33 am

Hugs are waiting to be given!
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Re: Not the way to do business

Postby shadowman » Fri Sep 10, 2021 10:35 am

Aren't all tickets "virtual" this year?

I thought two of the big COVID changes were no physical tickets and no cash purchases at the stadium
Probaly won't happen...BUT...maybe it will!!
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Re: Not the way to do business

Postby mtrout » Fri Sep 10, 2021 11:26 am

Arkpony wrote:Update: after 4 calls I was able to finally speak to an “Alexandria” who had one the most unfriendly tones of voice I’ve encountered in awhile. I felt like she was thinking “Yeah? Whadda you want?!” Seriously! She transferred me to a much more friendly lady and my tickets will be left at “Will Call”.
All in all not a pleasant experience.

Hey it's hard work. I mean we have like a thousand fans :)
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Re: Not the way to do business

Postby Charleston Pony » Fri Sep 10, 2021 11:39 am

mtrout wrote:
Arkpony wrote:Update: after 4 calls I was able to finally speak to an “Alexandria” who had one the most unfriendly tones of voice I’ve encountered in awhile. I felt like she was thinking “Yeah? Whadda you want?!” Seriously! She transferred me to a much more friendly lady and my tickets will be left at “Will Call”.
All in all not a pleasant experience.

Hey it's hard work. I mean we have like a thousand fans :)


You mean 1500, don't you?
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Re: Not the way to do business

Postby Paladin » Fri Sep 10, 2021 12:59 pm

No, like most businesses today they focus their resources 98% on marketing and revenue capture through IT advancements with little or no emphasis on customer service. I also had a situation with the Ticket Sales organization, but eventually found someone who was helpful. They should take this criticism as direct feedback...
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Re: Not the way to do business

Postby dalpony » Fri Sep 10, 2021 2:11 pm

Shadowman - you can request real tickets which I did and have received - it is an additional total cost of $10
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Re: Not the way to do business

Postby 78pony » Fri Sep 10, 2021 4:23 pm

ArkPony you got one of several. She is one of the worst. But you would think they made them sit on nails around there as the desire to please or be helpful or be pleasant is sorely lacking.
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Re: Not the way to do business

Postby ALEX LIFESON » Sat Sep 11, 2021 4:46 am

dalpony wrote:Shadowman - you can request real tickets which I did and have received - it is an additional total cost of $10



Dalpony, I did the same. Alexandria is my ticket rep, believe it or not, she has always been very responsive to me...probably just my unique charm.
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