Ryan is correct... 10 years ago - the tour guides were NOT given an extensive training process... in fact, there was little training at all other than a manual that the students "could" review. It was awful.

I too was on staff at SMU for many years and until recently. About 7-8 years ago, I was ...

No question that this needs to be immediately brought to the attention of admissions (and others).
The Dean of Admission is Wes Waggoner - he is new to SMU (and, interestingly enough came to SMU from TCU). I have worked with Wes previously - and believe he will make a great addition to SMU. In ...