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Massive disaster at the United check in counter this morning. I was in line at 4:25 for the 6:00am flight, and after 45 minutes in line, the counter person said, even though I had my printed itenerary, I could not board because I didn't have the credit card on me, that the trip was purchased on. The place was a zoo! I have never seen a line at the ticket counter, that snaked all the way down the escalator! Then I spent nearly 3 hours on the phone with Expedia and United, that claimed I couldn't get a refund, because I failed to show up at the airport!!! To make a long story short, I got my refund, but, almost everything is booked out there, and the very few seats available this morning, were around 2 grand just for the airfare. I am not a happy Mustang tonight.

ALEX LIFESON wrote:Massive disaster at the United check in counter this morning. I was in line at 4:25 for the 6:00am flight, and after 45 minutes in line, the counter person said, even though I had my printed itenerary, I could not board because I didn't have the credit card on me, that the trip was purchased on. The place was a zoo! I have never seen a line at the ticket counter, that snaked all the way down the escalator! Then I spent nearly 3 hours on the phone with Expedia and United, that claimed I couldn't get a refund, because I failed to show up at the airport!!! To make a long story short, I got my refund, but, almost everything is booked out there, and the very few seats available this morning, were around 2 grand just for the airfare. I am not a happy Mustang tonight.

Sorry about that as we had a big problem on Sunday morning as well..we barely made the flight..last ones seated..United was a total Zoo.....that is a shame Alex. You really have to be there two hours ahead of time I guess......what a let down for you...First and Ten should help consol you

Wow, that really sucks! Sorry to hear you didn't make it.

sorry man that sucks!

That sucks, I'm so sorry for you!

WTF ? O man I'm sorry buddy... I will be there way early with the credit card I purchased with.

Thank you for the insight. dangit!!

Sorry to hear that. I can't even imagine, though I am fighting unforeseen circumstances myself and may not be able to go. Glad you got your money back and that you did not go postal on anyone.

Alex, we will miss you. How come you were not able to check in on line?

Wonder if the snow in Chicago contributed to that mess. That's horrible man!

thats horrible, feel for ya

ponyscott wrote:

ALEX LIFESON wrote:Massive disaster at the United check in counter this morning. I was in line at 4:25 for the 6:00am flight, and after 45 minutes in line, the counter person said, even though I had my printed itenerary, I could not board because I didn't have the credit card on me, that the trip was purchased on. The place was a zoo! I have never seen a line at the ticket counter, that snaked all the way down the escalator! Then I spent nearly 3 hours on the phone with Expedia and United, that claimed I couldn't get a refund, because I failed to show up at the airport!!! To make a long story short, I got my refund, but, almost everything is booked out there, and the very few seats available this morning, were around 2 grand just for the airfare. I am not a happy Mustang tonight.

Sorry about that as we had a big problem on Sunday morning as well..we barely made the flight..last ones seated..United was a total Zoo.....that is a shame Alex. You really have to be there two hours ahead of time I guess......what a let down for you...First and Ten should help consol you

1st & 10 will help console Al. Alex, please check the PM i sent you.

Big Al that sucks. You should have taken BigHorse with you I am sure he would have had some nice comments for them.

I will leave in the morning and I wonder did you check in online? I hope that checking in on-line helps me avoid some of the madness.

ddderrius wrote:I will leave in the morning and I wonder did you check in online? I hope that checking in on-line helps me avoid some of the madness.

I just printed off my tickets from the united web site via the conf numbers from expedia no problem. So i guess i show up early no bags to check.

Mestengo wrote:

ddderrius wrote:I will leave in the morning and I wonder did you check in online? I hope that checking in on-line helps me avoid some of the madness.

I just printed off my tickets from the united web site via the conf numbers from expedia no problem. So i guess i show up early no bags to check.

Thanks I will be bright in Early wearing my SMU Hoody there.