Attendance/Marketing Project

As with many of us, the Beasley tweets bothered me. However, the fact that our attendance is much less than it should be is undeniable. From his point of view, our attendance should have increased while he was on the Hilltop. I don’t know the exact attendance numbers, so I am not going to build an argument around attendance numbers. But I do know this:
1. I know alumni that make it to the BLVD for every game, but never go in the game
2. I know alumni that live in Dallas that have never been to the BLVD or a game in the last ten years
3. I don’t think I could point out more than 2 or 3 other season ticket holders from my graduating class
It has been discussed here before that over the last 25 years we have “lost†or not captured a large group of fans who should now be attending games and that the size of our alumni base makes it difficult to fill the stadium, regardless of our performance.
So what is the answer to getting these potential fans in the door? Would winning games bring to the games or are they lost forever? I don’t know any of these answers, but I think an interesting marketing project would be to fully dissect the attendance and ticket purchase numbers. For instance:
1. How many season tickets have been sold for the last 10/20 years?
2. How many season tickets have been sold to alumni/non-alumni?
3. How many season tickets have been sold by graduating year?
4. How many years after graduating does it take for alumni to buy season tickets?
5. How many season tickets are sold to former athletes?
6. How many season tickets are sold to student association members (i.e. band, young alumni, greek, etc.)?
7. How many season tickets are sold to alumni that did not receive an undergraduate from SMU?
8. How many season tickets are sold to residents of Dallas?
9. How many season tickets are sold to residents within 100 miles of campus?
10. How many season tickets are sold to residents further away than 100 miles of campus?
11. How many season ticket holders from the past 10 years did not buy season tickets in the last year, 2 years, 3 years, etc.?
12. How many people have donated to the Mustang club in the last 10, 20 years?
13. How many people who have donated to the Mustang Club have not purchased season tickets?
14. How many football season ticket holders have purchased single game tickets to away games?
15. How many football season ticket holders have purchased bowl game tickets?
16. How many football season ticket holders have purchased other sports tickets (broken down by sport)?
17. How many basketball season ticket holders have not purchased football season tickets?
18. How many single game ticket buyers have not purchased season tickets?
19. How many BLVD’ers who are on the BLVD during a game have season tickets or single game tickets?
20. How many alumni live in the DFW metrpolex? Within 100 miles, 200 miles?
21. How many alumni outside of DFW have purchased tickets for games in their home town? (such as some one living in Waco that purchased tickets to the Baylor game)
22. How many students attend each game? How far back does this data go?
23. What are the largest groups that have purchased single game tickets? (such as junior cheerleaders or dance squads)
24. What are the largest single game purchases for a game which is not against TCU, ATM, Texas Tech, OSU?
25. How many parents buy tickets for Parents Weekend?
26. How many alumni buy tickets to homecoming for their celebrated year?
I am sure there are plenty of more some one could think of. But from this data, you can better understand if we are not capturing the alumni base (for instance, if an alumni doesn't buy tickets within 5 years of graduating, do they ever). Also, you could use these stats to formulate marketing campaigns, such as:
1. Market to fraternity/sororities to join your greek friends at the game.
2. Market out of town games to out of town alumni.
3. Invite former season ticket holders back. Get them their old seats if possible. Special emphasis on attendees to the first game at Ford.
4. Count the number of people on the BLVD during a game, set a goal of converting them to ticket purchasers. At least ask why they don’t go in?
5. Market to parents during Parents Weekend. Push to local alumni even if they don’t have students enrolled.
6. Push conversion of single game purchasers to season ticket purchasers.
7. When new coach is hired, push to anyone that has purchased a ticket in the last x years that is not currently a season ticket holder.
8. Have players call to help sell tickets (team up with sales staff). I really liked the calls from athletes to thank for donations in years past.
Some of these may work, some may not, but I think the in depth knowledge of who buys tickets is extremely important.
I am sure someone in the marketing department has already done this...if not, they should give it a shot.
1. I know alumni that make it to the BLVD for every game, but never go in the game
2. I know alumni that live in Dallas that have never been to the BLVD or a game in the last ten years
3. I don’t think I could point out more than 2 or 3 other season ticket holders from my graduating class
It has been discussed here before that over the last 25 years we have “lost†or not captured a large group of fans who should now be attending games and that the size of our alumni base makes it difficult to fill the stadium, regardless of our performance.
So what is the answer to getting these potential fans in the door? Would winning games bring to the games or are they lost forever? I don’t know any of these answers, but I think an interesting marketing project would be to fully dissect the attendance and ticket purchase numbers. For instance:
1. How many season tickets have been sold for the last 10/20 years?
2. How many season tickets have been sold to alumni/non-alumni?
3. How many season tickets have been sold by graduating year?
4. How many years after graduating does it take for alumni to buy season tickets?
5. How many season tickets are sold to former athletes?
6. How many season tickets are sold to student association members (i.e. band, young alumni, greek, etc.)?
7. How many season tickets are sold to alumni that did not receive an undergraduate from SMU?
8. How many season tickets are sold to residents of Dallas?
9. How many season tickets are sold to residents within 100 miles of campus?
10. How many season tickets are sold to residents further away than 100 miles of campus?
11. How many season ticket holders from the past 10 years did not buy season tickets in the last year, 2 years, 3 years, etc.?
12. How many people have donated to the Mustang club in the last 10, 20 years?
13. How many people who have donated to the Mustang Club have not purchased season tickets?
14. How many football season ticket holders have purchased single game tickets to away games?
15. How many football season ticket holders have purchased bowl game tickets?
16. How many football season ticket holders have purchased other sports tickets (broken down by sport)?
17. How many basketball season ticket holders have not purchased football season tickets?
18. How many single game ticket buyers have not purchased season tickets?
19. How many BLVD’ers who are on the BLVD during a game have season tickets or single game tickets?
20. How many alumni live in the DFW metrpolex? Within 100 miles, 200 miles?
21. How many alumni outside of DFW have purchased tickets for games in their home town? (such as some one living in Waco that purchased tickets to the Baylor game)
22. How many students attend each game? How far back does this data go?
23. What are the largest groups that have purchased single game tickets? (such as junior cheerleaders or dance squads)
24. What are the largest single game purchases for a game which is not against TCU, ATM, Texas Tech, OSU?
25. How many parents buy tickets for Parents Weekend?
26. How many alumni buy tickets to homecoming for their celebrated year?
I am sure there are plenty of more some one could think of. But from this data, you can better understand if we are not capturing the alumni base (for instance, if an alumni doesn't buy tickets within 5 years of graduating, do they ever). Also, you could use these stats to formulate marketing campaigns, such as:
1. Market to fraternity/sororities to join your greek friends at the game.
2. Market out of town games to out of town alumni.
3. Invite former season ticket holders back. Get them their old seats if possible. Special emphasis on attendees to the first game at Ford.
4. Count the number of people on the BLVD during a game, set a goal of converting them to ticket purchasers. At least ask why they don’t go in?
5. Market to parents during Parents Weekend. Push to local alumni even if they don’t have students enrolled.
6. Push conversion of single game purchasers to season ticket purchasers.
7. When new coach is hired, push to anyone that has purchased a ticket in the last x years that is not currently a season ticket holder.
8. Have players call to help sell tickets (team up with sales staff). I really liked the calls from athletes to thank for donations in years past.
Some of these may work, some may not, but I think the in depth knowledge of who buys tickets is extremely important.
I am sure someone in the marketing department has already done this...if not, they should give it a shot.