Game presentation /Customer service

[PlanoStang]

my gut feeling is the new student party deck or whatever its called in the north end zone is a mistake. yes i mentioned something like it may work...but to me it appears to be a "trying too hard" attempt. A for effort, but it splits the already small students attending games...i don't have the answers but I do think the big white terrace is not it.

Would have made better sense to build a slightly smaller version into the hill below the student
beer tent, and maybe a matching version on the west side for the public, or alumni / Mustang Club.

[RGV Pony]

Already in the works to modify similar to how you describe for next season. Still on the north end though

[RGV Pony]

Here are the actionable items from here, dms, twitter etc that will be put forth for discussion tomorrow, based on your input and the fact that these are the most actionable areas from that which was put forward:

-Electronic tickets not accessible/transferable through the app or ticketmaster or smumustangs.com
-Ease of access/responsiveness to students (or lack thereof) at entry point(s) to the stables
-Seat-swappers; infiltration of reserved seating
-Poncho availability; enforcement of umbrella policy
-Feedback/inaudibility issues with sideline promos
-Get Peruna (the fake one) out and about more; fans enjoyed seeing the Navy goat.

Two quick notes: If you receive or received a survey, TAKE it. They pay attention to those. Two, thanks for humoring me in this exercise. Let's do it again in a week.

[Arkpony]

Here are the actionable items from here, dms, twitter etc that will be put forth for discussion tomorrow, based on your input and the fact that these are the most actionable areas from that which was put forward:

-Electronic tickets not accessible/transferable through the app or ticketmaster or smumustangs.com
-Ease of access/responsiveness to students (or lack thereof) at entry point(s) to the stables
-Seat-swappers; infiltration of reserved seating
-Poncho availability; enforcement of umbrella policy
-Feedback/inaudibility issues with sideline promos
-Get Peruna (the fake one) out and about more; fans enjoyed seeing the Navy goat.

Two quick notes: If you receive or received a survey, TAKE it. They pay attention to those. Two, thanks for humoring me in this exercise. Let's do it again in a week.

Thanks for your responsiveness!

[SMU_Alum11]

Here are the actionable items from here, dms, twitter etc that will be put forth for discussion tomorrow, based on your input and the fact that these are the most actionable areas from that which was put forward:

-Electronic tickets not accessible/transferable through the app or ticketmaster or smumustangs.com
-Ease of access/responsiveness to students (or lack thereof) at entry point(s) to the stables
-Seat-swappers; infiltration of reserved seating
-Poncho availability; enforcement of umbrella policy
-Feedback/inaudibility issues with sideline promos
-Get Peruna (the fake one) out and about more; fans enjoyed seeing the Navy goat.

Two quick notes: If you receive or received a survey, TAKE it. They pay attention to those. Two, thanks for humoring me in this exercise. Let's do it again in a week.

I’m good with the real and fake one. Why the hate?

I was completely behind getting rid of Justice and liberty.

[RGV Pony]

Zero hate. But for purposes of walking the concourses, stadium steps, seating areas- as was put forth in the suggestion - I think that the person making the suggestion felt the fake one to be better suited (no pun intended) for that task.

[ALEX LIFESON]

#fakeperuna

[Jackets N Pones]

I think the lyrics to Pony Battle Cry need to be on Jumbotron/circulated to students on a weekly basis. Post it on dorm room/class hall bulletin boards with announcements/etc. Hand out copies as fans enter stadium/enter the stables. Everybody on this forum let’s stand and sing when the band plays our fight song if you don’t already. Our fight song is awesome and I think proudly singing it out whether we are winning or losing will go a long way. Simple first step to strength in numbers that will build up the band/team/coaches/game day experience!

[DiamondM75]

I think the lyrics to Pony Battle Cry need to be on Jumbotron/circulated to students on a weekly basis. Post it on dorm room/class hall bulletin boards with announcements/etc. Hand out copies as fans enter stadium/enter the stables. Everybody on this forum let’s stand and sing when the band plays our fight song if you don’t already. Our fight song is awesome and I think proudly singing it out whether we are winning or losing will go a long way. Simple first step to strength in numbers that will build up the band/team/coaches/game day experience!

The band always exits the field to Pony Battle. The words should be put on the Jumbotron as soon as the band forms the Diamond M. How cool would it be if the fans were singing Pony Battle as the band exits the field.

[PerunasHoof]

RGV-

Question regarding the Mustang Club vouchers. In the past, vouchers were given out based on donation levels. For the past couple of years, I have been given vouchers. This Saturday I came by the tent as we didn't set up our tailgate spot due to weather. I asked for tickets and was told you have to be a season ticket holder. I spoke with Mitch who I have met a few times and he confirmed that. I do have season tickets, but through another person who has the account. So technically, I donate to the season tickets in his name, and also in my name. I don't understand why the change was made. It seems as if the Mustang Club should be doing everything in its power to get people to donate and reward that, rather than nickel and diming and being cheap in this case. I just looked at the donor guide and it does specify you must be a season ticket holder, I guess this change was just made? I would appreciate any insight into this. Thanks!

[RGV Pony]

Sent you a pm

[SMU_Alum11]

Also, I think with our meager 15k average fans, we really should try to push for having one side of the stadium say “PONY” and the other plus the same side say “UP”. Then when we actually get 80% attendance one day, we have already established a base.

[RGV Pony]

Also, I think with our meager 15k average fans, we really should try to push for having one side of the stadium say “PONY” and the other plus the same side say “UP”. Then when we actually get 80% attendance one day, we have already established a base.

SMUer had something similar going a few years back.

[JasonB]

https://www.si.com/college-football/201 ... experience

Please print that article and provide it to who you can. The donor check presentation example applies to our basketball arena, where we absolutely kill the atmosphere every chance we get in a stoppage of play.

[Arkpony]

https://www.si.com/college-football/2018/09/24/texas-longhorns-tcu-tom-herman-stadium-experience

Please print that article and provide it to who you can. The donor check presentation example applies to our basketball arena, where we absolutely kill the atmosphere every chance we get in a stoppage of play.

Outstanding!