Not the way to do business

[Arkpony]

On August 27 I order 2 tickets to the NT game this Saturday and asked the be mailed to me. I have yet to receive them 2 days before the game ( I am in Arkansas). I called the ticket office and got music. Finally a recording told me to leave a message and they would get back to me between 24 and 48 hours!! That, my friends, is not a good response.

[Water Pony]

Good luck. Is "Will Call" an option?

[Arkpony]

Update: after 4 calls I was able to finally speak to an “Alexandria” who had one the most unfriendly tones of voice I’ve encountered in awhile. I felt like she was thinking “Yeah? Whadda you want?!” Seriously! She transferred me to a much more friendly lady and my tickets will be left at “Will Call”.
All in all not a pleasant experience.

[BUS]

Is your bride coming with you or your son?

We are generally in the same spot but things have changed a bit. The spot has been shared withothers and there are a lot of people. We went out and bought more chairs as more people takes more seating.

Hugs.
G

[SMU_Alum11]

Update: after 4 calls I was able to finally speak to an “Alexandria” who had one the most unfriendly tones of voice I’ve encountered in awhile. I felt like she was thinking “Yeah? Whadda you want?!” Seriously! She transferred me to a much more friendly lady and my tickets will be left at “Will Call”.
All in all not a pleasant experience.

How dare you make students work!

[DiamondM75]

I feel your pain. I have requested the ticket office to "mail" my tickets on 3 separate occasions.

Still don't have tickets.

I guess it is OK though, because I can not attend the games until sometime in late October or November.

[Arkpony]

BUS: yes the Colonel will accompany me!

[BUS]

Hugs are waiting to be given!

[shadowman]

Aren't all tickets "virtual" this year?

I thought two of the big COVID changes were no physical tickets and no cash purchases at the stadium

[mtrout]

Update: after 4 calls I was able to finally speak to an “Alexandria” who had one the most unfriendly tones of voice I’ve encountered in awhile. I felt like she was thinking “Yeah? Whadda you want?!” Seriously! She transferred me to a much more friendly lady and my tickets will be left at “Will Call”.
All in all not a pleasant experience.

Hey it's hard work. I mean we have like a thousand fans

[Charleston Pony]

Update: after 4 calls I was able to finally speak to an “Alexandria” who had one the most unfriendly tones of voice I’ve encountered in awhile. I felt like she was thinking “Yeah? Whadda you want?!” Seriously! She transferred me to a much more friendly lady and my tickets will be left at “Will Call”.
All in all not a pleasant experience.

Hey it's hard work. I mean we have like a thousand fans

You mean 1500, don't you?

[Paladin]

No, like most businesses today they focus their resources 98% on marketing and revenue capture through IT advancements with little or no emphasis on customer service. I also had a situation with the Ticket Sales organization, but eventually found someone who was helpful. They should take this criticism as direct feedback...

[dalpony]

Shadowman - you can request real tickets which I did and have received - it is an additional total cost of $10

[78pony]

ArkPony you got one of several. She is one of the worst. But you would think they made them sit on nails around there as the desire to please or be helpful or be pleasant is sorely lacking.

[ALEX LIFESON]

Shadowman - you can request real tickets which I did and have received - it is an additional total cost of $10

Dalpony, I did the same. Alexandria is my ticket rep, believe it or not, she has always been very responsive to me...probably just my unique charm.