The PonyGrad wrote:"Getting over it" without addresssing the underlying causes is nuts. That is like leaving an unexploded IED lying around.
If it is communication to the AD about the admission rules, fix it.
If it is putting in place the promised process, fix it.
Whatever it is, do not sweep this under the rug.
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exactly! no statement, no explanation and not returning emails or phone calls, this must be dealt with!